Frequently Asked Questions

While making your order you can click the button 'pay by invoice'. If you choose this option, you will receive an invoice in your email.

To make our site work as well as possible, we work together with Arlo. This English company makes sure our administration is in order, but unfortunately it can't connect with iDeal as this is a Dutch initiative which doesn’t work with foreign companies.

We submit the accreditation points to the various registries within two weeks of the training. Generally, you don't have to do much for this. Although, we can only do this for you if we have your complete and correct data. During the course we always check these, that is also the moment to indicate (possibly again) for which register you want the points to be awarded. See also our page on accreditation.

Yes, after attending the training you will always receive an evaluation form and a certificate of participation in your email (note: it may end up in your spam).

We always ask the speaker if we can share the course content with participants. In consultation with the speaker, we therefore send all or part of the course content to you. This is usually done before the course starts, but will occasionally be during or after the course.

Most of our courses are held at our own location, Arnhemsestraatweg 346 in Velp (GLD) . There is plenty of space for a theoretical and practical part. Some training sessions require a different kind of space, in which case we will find a suitable location.

The location where you are expected can always be found on the site page of the training and in the information email you receive. Full information about the locations can be found here.

Important: Parking is available across from the practice on the service road of Arnhemsestraat and in the neighborhood across the street. We kindly ask you not to park in the driveway, as we want to keep these spots available for people with appointments at the practice who have difficulty walking. Thank you for your understanding.

All courses we offer will be published online. Sometimes we offer a course more often, others only once. 

Keep an eye on our agenda and don't miss anything! 
For any questions about a specific course or the expected offer, please send us an email. Do you have any suggstions for a specific course? Please let us know!

Of course, we hope that everyone who registers for a course will attends during the entire program. Of course, unforeseen circumstances might prevent that. Pease notify us as soon as possible. You can cancel up to eight days before the course. The course fee will then be refunded, minus a 10% administration fee. Unfortunately, there is no refund after 8 days before the course starts. then there will be no refund. See this page for all our conditions.

The location is easily accessible both by car and by public transport. The train station (Velp) is about a 6 minute walk from our training location.

Walking is good for your health!

E-learning platform: It is possible to buy interesting E-learning modules via our website. However, you will follow the E-learning via a different platform. After you have purchased the E-learning, you will receive a confirmation. Is it the first time you are following E-learning? Then you will receive an email with a link to the platform to create an account. Have you followed E-learning before? Then you can login to denkfysio.thinkific.com where you can see the purchased E-learning in your overview.

If you have problems logging into your account, check the link you are using. Use thinkfysio.thinkific.com.

You will have access to the E-learning via your account for one month, starting from the moment you purchased the E-learning.

The E-learning consists of articles, questions, goal setting and recording. It may happen that certain contents are not downloadable. This is unfortunately due to agreements made with speakers.

Why is (part of) the correspondence in English? In order to keep the administration up to date and provide all our participants with our services, we work together with an English company. They partly take care of sending (automated) mails. A share of these is translated to Dutch, however for the other share that is not an option. This is how mails are created in English. If you have any questions about the content of the mails you receive, please let us know!